Exchange Pair Needs Better Tracking
Requesting a Bombas exchange was simple, but the replacement pair still does not show any tracking even though the return was already processed. The exchange appears active in the account, so I am mainly waiting for the next step. Has anyone contacted support in this situation, and did they send tracking separately or update the account afterward? I would like to know whether exchange tracking is normally sent outside the account.
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Exchange requests feel clearer when the return and replacement remain connected under one order. The processed return confirms that the first half of the exchange is already complete. The next useful detail is whether the replacement pair is already on the way or still being prepared. Customer service at https://bombas.pissedconsumer.com/customer-service.html shows where to ask whether tracking will arrive by email, show on the order page, or be sent another way. Knowing the shipment method and notification route keeps the exchange easy to follow without waiting for one account screen to display every detail.