Prescription Order Waiting For Approval
This Chewy order is ready except for one prescription item that still shows as waiting for approval. The vet information was entered correctly, and the rest of the cart has already moved forward. What did support do for others when approval seemed stuck between the clinic and the order? I would rather know which side needs action before placing a separate order unnecessarily. It would help to know whether support can contact the clinic directly or only update the order.
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Prescription-item delays can be isolated when the rest of a Chewy order has already moved forward and the veterinarian information is correct. Have the order number, clinic details, and prescription item ready before the service conversation. The useful answer is whether approval is still waiting on the clinic, whether Chewy already received it, or whether another account step remains. That prevents an unnecessary duplicate order. With approval still unresolved, chewy customer service contacts allows the customer to ask prescription support which side needs action and whether the clinic can be contacted directly.